4 hr. S.A.F.E. Approach Conflict Management & De-escalation

According to the Occupational Safety and Health Administration, more than 2 million Americans experience workplace violence each year. No one wants to add to those statistics. Often, it comes down to a lack of training. And that’s the good news. Many conflicts can be minimized or avoided with education.

When it comes to workplace conflict, there are two approaches:

  • Fan the flame
  • Extinguish the flame

Many well-meaning people fuel a conflict when their goal is actually to defuse it. And in today’s volatile workplace environment, that can lead to a crisis.

Our Conflict Management and De-Escalation course helps managers and employees:

  • Recognize the signs of a potential conflict
  • Treat all people with dignity and respect
  • Recognize signs of aggression
  • Reduce risk
  • Tactically position yourself for a safe interaction
  • Professionally conduct interviews in a neutral, objective manner
  • De-escalate aggression
  • Turn a negative interaction into a positive one

Strategos International has shared these principles with:

  • Airport personnel
  • U.S. government agencies
  • Health care staff
  • Workplaces in diverse industries

Let us know how we can help you remove unnecessary conflict from your workplace and free up energy for more productive tasks.